Delivery & Returns

This Delivery & Returns policy applies to orders placed via anooi shop at https://anooi.com/shop and to orders arranged by quote. The version in force on the day of an order applies to that order.

Last updated: 15 October 2026.

Processing time

For items in stock, orders are prepared and dispatched within 5 working days of payment confirmation. For preorders, processing times may vary; further details will be communicated on a case-by-case basis.

As each order is handled manually, processing times may be slightly extended during periods of increased order volume. Any significant delay will be communicated by email. Thank you for your understanding.

Delivery details

Delivery destinations depend on the item and are shown at checkout.

Items are dispatched from Italy and Switzerland, with delivery costs, when not included in the price, calculated at checkout based on parcel size, weight, and destination. Details are shown on each product page. Any customs duties, taxes, import fees, or other charges applied upon entry into the destination country remain the responsibility of the recipient.

Delivery times vary by destination. Orders are expected to arrive within 2 weeks of purchase in the European Union, the United Kingdom, and Switzerland, and within 3 weeks elsewhere. Tracking information is provided by email once orders have been dispatched.

Please note that parcels returned due to non-collection, unpaid import charges, or delivery failure resulting from an incorrect address may incur additional costs, which remain the responsibility of the recipient.

Cancellations, returns, exchanges, refunds

Purchases of physical items through the shop may be cancelled within 14 days of receipt. Cancellation is made by a clear statement, for example by email, stating the name, the order number and the items concerned. A confirmation is sent by email, together with the return address. Items must be returned within 14 days of notification of cancellation, complete and carefully packed to avoid damage in transit.

Refunds are issued using the original method of payment, within 14 days of receiving the cancellation notice. If the items have not reached anooi yet, the refund may be held until they arrive or until proof of dispatch is provided, whichever occurs first. Refunds include the original delivery costs at the standard rate. Where a delivery option other than the least expensive standard option was selected, the supplementary costs are not refundable. Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the items may be deducted from the refund. Please note that return postage costs remain the responsibility of the sender. Customs duties, taxes, and import charges paid on delivery are not refunded by anooi.

Outside the 14-day period, items cannot be returned or exchanged for a change of mind. Thank you for your understanding. This does not affect the legal rights of consumers if an item is faulty, damaged or not as described.

Orders of personalized items cannot be cancelled or returned for a change of mind.

Digital content is delivered electronically and access begins immediately. At checkout, buyers confirm that they agree to immediate access and acknowledge that they lose the right of withdrawal once access begins, and a confirmation is sent by email. Where an order includes both a physical item and digital content, the physical item may still be cancelled as set out above. The digital content may not. Thank you for your understanding.

Quoted orders

Orders arranged by quote, such as large orders of books and objects, are for business customers. They are governed by the terms stated in the quote and by this section, and the quote prevails where they differ. The rest of this policy applies where the quote and this section are silent, except the rules that refer to the shop, checkout or items in stock.

A quote is valid for the period it states. An order is confirmed when the quote is accepted in writing and the payment it asks for, a deposit or the full price, is received. The balance is due as the quote states, and the order is dispatched once it is received. The deposit covers the work and materials committed once the order is confirmed. It is non-refundable, and it is returned in full only if anooi is unable to deliver. Quoted orders cannot be cancelled or returned.

Delivery, including its cost and any delivery in stages, is as set out in the quote. Any customs duties, taxes, import fees, or other charges applied upon entry into the destination country remain the responsibility of the recipient.

Damage, a missing item or a wrong item should be reported by email within 2 days of each delivery, providing the order number, relevant photographs, and a brief description of the issue. Upon review and confirmation, an appropriate solution will be offered.

Events and workshops arranged by quote follow the dates, fees and cancellation terms in their quote.

Damaged or incorrect shipments

Damaged items, order discrepancies, or defects should be reported by email as soon as they are noticed and within 2 days of delivery. To facilitate the process, please provide the order number, relevant photographs, and a brief description of the issue. Upon review and confirmation, an appropriate solution will be offered.

Statutory legal guarantee rights available to consumers under applicable law remain unaffected by this policy, including remedies for items that prove defective or not as described. Further information on the legal guarantee is available at europa.eu/youreurope/guarantees.

Contact

For any questions regarding delivery and returns, please use the following contact details:

Silvia Ceria
https://anooi.com/contact